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    At RTF-HELI.com, we take your privacy and confidentail information seriously.

    WE WILL NEVER SELL, TRANSFER or RELEASE your email address to any other party, period.

    From time to time, RTF-HELI.COM will send emails to its customers notifying them of new products, specials and other pertinant information.  You can email us at
    Sales@RTF-HELI.COM to let us know directly and we will make sure that further emails are not sent your way.

    RTF-HELI.COM does not require or collect your credit card number or any pins that you may have. Our checkout procedure is at PayPal, where you will input the
    required information. This information is never seen by Rtf-heli.com and we do not store it anywhere in our web site or servers.

    WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES?

    No personal information will be shared with any third parties without the customer’s permission, except where we are required to comply with an applicable
    statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order. We may disclose Personally Identifiable Information in special
    circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be
    violating our Terms & Conditions or our Subscription Agreement, or to protect the safety and/or security of our users, our Website or the general public.

    DOES THIS PRIVACY POLICY APPLY WHEN I LINK TO OTHER WEBSITES?

    Our Website contains links to other websites not owned or operated by WWW.RTF-HELI.COM or an Affiliate (for example, if you "click" on a banner advertisement,
    you will likely be taken off our Website).  We will attempt to make it obvious to you when you leave our Website and enter these websites by opening a new browser
    or otherwise notifying you that you are leaving our Website. However, please be aware that we are not responsible for the privacy practices of such websites. We
    encourage you to be aware when our Website links to other websites and to read the privacy policies or statements of these websites. This Privacy Policy applies
    solely to information collected by our Website.

    WHO DO I CONTACT IF I HAVE ANY PRIVACY QUESTIONS?

    If you have any questions about our Privacy Policy or feel that we are not abiding by the terms of our posted Privacy Policy, please contact us at sales@rtf-heli.com.

    BY USING OUR WEBSITE, YOU SIGNIFY YOUR ACCEPTANCE OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU SHOULD
    NOT uSE OUR WEBSITE. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING THE POSTING OF CHANGES TO THIS PRIVACY POLICY WILL MEAN THAT
    YOU ACCEPT THOSE CHANGES.

    We may amend this Privacy Policy from time to time. We will post any changes to this Privacy Policy here so that you will always know what information we gather,   
    how we might use that information, and whether we will disclose that information to anyone. Please refer back to this Privacy Policy on a regular basis. By using our
    Website or any of our products, offerings, features, tools or resources that we provide on our Website (collectively, our "Online Products"), you agree to the terms of
    this Privacy Policy.

    RTF-HELI.COM accepts Discover, American Express, Visa, and MasterCard as payment on orders to anywhere within the United States through Paypal Checkout and throughout the world.
    For orders with separate billing and shipping addresses we reserve the right to verify the order before shipment. We understand this may be an inconvenience in some cases; however it is
    necessary to help prevent against credit card fraud and also to prevent hackers from obtaining your number. If the billing/shipping address does not match the address on file with the
    financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with your financial
    institution; you must settle problems with them and reorder once the problem is resolved.

    Orders will take about one to two business days for us to process.  Weekends and federal holidays do not count as business days.  All orders we process and ship out will have tracking number
    (s).  We will email you the tracking number(s) once we ship your order.  Please check your email or your spam folder if you have not received the tracking number within 3 business days.  
    Most email to AOL email addresses will be in the spam folder.  Please check.  

    You can always contact us at:

    WWW.RTF-HELI.COM
    104 CANTER COURT
    SMITHTOWN, NEW YORK  11787
    E-MAIL:  sales@rtf-heli.com

    INTERNATIONAL ORDERS
    We are currently shipping to the Canada, UK, Austriallia, France, Germany, Spain, Portugal, New Zealand, South America, Mexico, Indonesia,Thailand, South America and other Nations
    via USPS International First Class Mail. Shipping times will vary but typically are 3-5 weeks.  We are not shipping helicopter kits.

    SHIPPING
    Rtf-heli.com uses USPS as our primary shipper. USPS can not ship to a Post Office Box. If you receive mail at a Post Office Box please provide your physical street address in the Shipping
    Address area. Not doing so can result in delaying the order from shipping out or cancellation.

       $0.00 -    $49.99              $6.99
     $50.00 -    $74.99              $9.99
     $75.00 -  $149.99            $12.99
    $150.00 - $174.99            $15.99
    $175.00 - $199.99            $20.99
    $200.00 -       Up               $30.99

    (Current rates maybe subject to change based on delivery/handling costs and shipping zone)

    Helicopter Kits are shipped separately from our warehouse and are currently ONLY shipping to within the United States.  Alaska, HI, and PR will incur slightly higher shipping charges.

    PREPAID/ MAIL ORDER
    Sorry but at this time Rtf-heli.com does not accept Checks, CODS or Money Orders.

    WARRANTY
    All products come with a manufacturer warranty of 14 days unless otherwise stated. If an item breaks or malfunctions under normal use you may request an RMA number within 14 days of
    delivery and return the item with given RMA number for repair or replacement. The warranty is void if the item is altered or abused (Examples: altering or removing parts, disassembling,
    crushing or mishandling the product).

    Damage sustained during use is not covered under warranty. In other words if you bought a car that was under warranty and a 18 wheeler ran over it the dealership isn’t going to fix your car
    due to your negligence; so if a part is crushed or snapped  the manufacturer will not pay for a replacement.

    Some items will need to be returned to the importer or manufacturer for repair or replacement. We do not issue prepaid shipping labels. The customer is responsible for shipping the product
    back to us.

    Why do I have to pay for shipping to send back a broken item? All returns need to be evaluated by a Certified Parts Technician. If after the evaluation it is determined that the item in
    question has a manufacturers defect, in most cases you will be compensated for the return shipping.

    Rtf-heli.com makes every effort to be as reasonable as possible. For example if you have done something to the parts so that it is no longer covered under warranty please just tell us the
    truth and we will do our best to help you. Our parts go through an extensive amount of quality control and they won't simply not work out of the Package. Please be as accurate as possible
    when explaining how your part broke.

    RETURNS
    Our return / exchange policy is very simple. If the item we sent you is defective when you received the shipment from us (NOT AFTER USE), you can report to us by email for return /
    exchange / refund arrangement.

    Request(s) for return or exchange and report(s) of missing or damaged part(s) must be received within 7 days of your receipt of merchandise(s). We reserve the rights to entertain requests
    received thereafter.

    All returns are subjected to a 15% restocking fee. There is no return once the merchandise box is opened. Exchange is possible only if the merchandise is found to be genuinely defective
    at the point of receipt.

    Items returned must be in as-new conditions with the packing slips, manuals, accessories and all other items intact in original packaging. Returned merchandise must be received from our
    customer before we will process and ship out any replacement or refund. All merchandise should be returned to us by shipping carriers with safe method which provides proof of shipment
    (just in case your item does not reach us. so you can check with your local shipping carrier.) We will not responsible for the lost of returned merchandise in shipping.

    Shipping and handling charges for all orders are non-refundable, as we have paid the Post Office to send the shipment and the Post Office will NOT refund the postage cost back to us after
    they processed the shipment. Customer will be responsible for the return shipping cost to send return back to us. For returned merchandise that is found to be genuinely defective, we ship
    out replacement for free (we pay for the replacement shipping cost) and will not charge additional shipping and handling fees.

    We reserve the right to return merchandise to its customer and not refund money, if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in
    any form, or has been damaged by water, dust, or other contaminants.

    *** All items are checked to make sure they are not damaged before we ship them to our customers.

    *** Please inspect the product when you received the shipment, identified any issue and report to us BEFORE you try to  use it. Please also check over the product (especially parts for use
    in helicopters and air planes) and make sure they are all good every time before use (or taking to the air).

    *** Return / exchange / refund is not allowed if the item has been used or installed  Even though our parts are designed to be almost un-breakable they can be broken if someone tries..  We
    inspect all products before shipment as we stated above, if you have any problem with the part or other product(s) you ordered from us, please report it at the time when you received the
    shipment (not after use please). If you used  the product, or broke the product, no matter what the reason. We are sorry but we can not be responsible for your handling or mis-use.

    *** These terms applied to all sales made from our website, Ebay store, email, or fax. If you do not agree our terms, please do not make the order.

    We reserves the right to amend this policy without further notification(s).

Online Store Policy

Privacy Policy
Please read our Store Policy and Privacy Policy.   Copyright © 2009 -2015 RTF-HELI.COM
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